+91 8989006839 shiwangivats@gmail.com
Login
0

Privacy Policy

Privacy Policy

Last updated: 31 May 2026

This Privacy Policy explains how Shiwora Arts (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from shiworaarts.in (the “Website”). By using the Website, you agree to the practices described in this policy.

We are committed to handling your personal data responsibly and in line with applicable Indian data protection laws, including the Information Technology Act, 2000 (and its rules) and the Digital Personal Data Protection Act, 2023.

1. Who We Are

Shiwora Arts is an online store based in Indore, Madhya Pradesh, India, offering [describe your products, e.g. handmade art, paintings, craft items] and shipping across India.

  • Website: https://shiworaarts.in
  • Business / contact email: shiwangivats@gmail.com
  • Business address: Indore, Madhya Pradesh, India
  • Phone / WhatsApp: 8989006839

2. Information We Collect

Information you give us

When you browse, register, place an order, or contact us, we may collect:

  • Identity and contact details — your name, email address, and phone number.
  • Billing and shipping details — your address, city, state, and pincode, which we use to calculate shipping and deliver your order.
  • Order information — the products you buy, order value, and order history.
  • Account information — your username and password, if you create an account.
  • Communications — messages you send us through contact forms, email, chat, or social media.
  • Payment information — payment is handled by our payment provider; we do not store your full card or banking details on our servers (see Section 8).

Information collected automatically

When you use the Website, we and our service providers may automatically collect:

  • Your IP address, browser type, device information, and operating system.
  • Pages you view, links you click, and the date and time of your visit.
  • Referring website addresses.
  • Cookies and similar technologies (see Section 6).

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders, including calculating shipping by pincode and arranging delivery.
  • Take payment and provide refunds where applicable.
  • Create and manage your account.
  • Respond to your enquiries, requests, and support messages.
  • Send order confirmations, shipping updates, and important service notices.
  • Send marketing or promotional messages only where you have opted in, and you can unsubscribe at any time.
  • Improve our Website, products, and customer experience.
  • Detect and prevent fraud, and comply with our legal obligations.

4. Order Data We Collect and Store (Store Customers)

When you buy from us, we collect and keep the following so we can fulfil your order and meet our legal and accounting obligations:

  • Your name, billing address, shipping address, email, and phone number.
  • The items ordered and the amount paid.
  • Your IP address (for fraud screening).

Members of our team have access to this information to help fulfil orders, process refunds, and support you. This may include:

  • Order managers and staff who pack and dispatch your order.
  • Administrators who manage the Website and payments.

We retain order records as described in Section 7.

5. How We Share Your Information

We do not sell your personal data. We share it only with parties that help us run the store, and only as needed:

  • Couriers and logistics partners (for example, India Post / Speed Post and any other courier we use) — we share your name, address, pincode, and phone number so your order can be delivered.
  • Payment providers — to process your payment securely (see Section 8).
  • Website and hosting providers — who store the Website and its data on our behalf.
  • Analytics providers (for example, [Google Analytics, if used]) — to understand how the Website is used.
  • Authorities or legal bodies — where we are required to do so by law, or to protect our rights, property, or safety.

We require these parties to handle your data securely and only for the purposes we specify.

6. Cookies and Tracking Technologies

Cookies are small files stored on your device. We use them to:

  • Keep items in your shopping cart and remember your preferences.
  • Keep you logged in to your account.
  • Understand how visitors use the Website so we can improve it.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the Website work, such as the cart and checkout.

Embedded content from other websites: Pages on this site may include embedded content (for example, videos, images, or social media posts). Embedded content from other websites behaves as if you had visited that website, and those sites may collect data about you, use cookies, and track your interaction with that content.

7. How Long We Keep Your Data

  • Order and transaction records are kept for as long as needed to fulfil the order and meet tax, accounting, and legal requirements (typically several years as required by Indian law).
  • Account information is kept until you ask us to delete your account.
  • Contact and enquiry messages are kept only as long as needed to handle your request.
  • Marketing preferences are kept until you unsubscribe or withdraw consent.

When data is no longer needed, we securely delete or anonymise it.

8. Payments

We accept payments through [your payment gateway, e.g. Razorpay / PayU / Cashfree / PhonePe]. When you pay, your payment details are collected and processed directly by the payment provider under their own privacy policy and security standards. We do not store your complete card numbers, UPI credentials, or net-banking details on our own systems. Please review your payment provider’s privacy policy for details on how they handle your data.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Request deletion of your data, where there is no legal reason for us to keep it.
  • Withdraw consent to marketing or other optional processing at any time.
  • Object to or restrict certain processing of your data.
  • Lodge a complaint with us or the relevant data protection authority.

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time and as required by law.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access — including secure hosting, restricted staff access, and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Website is not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Contact Us / Grievance Officer

If you have questions about this Privacy Policy, want to exercise your rights, or wish to raise a concern about how your data is handled, please contact our Grievance Officer:

  • Name: Ashish Singh
  • Email: support@edugrown.in
  • Address: Indore, Madhya Pradesh, India
  • Phone: 8770011253

We will acknowledge and address your concern within the timelines required under applicable Indian law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Significant changes may also be notified to you by email or a notice on the Website.

By using shiworaarts.in, you acknowledge that you have read and understood this Privacy Policy.