Frequently asked questions
Everything you might want to know — tap a question to see the answer.
Order milne ke 6–10 din ke andar return kar sakti hain. Uske baad return button automatically hat jaata hai, isliye return karna ho to is window ke andar kar lein.
Agar aapko order return karna hai to hamari Refund & Returns Policy yahan padhein: https://shiworaarts.in/refund_returns/ — wahan poora step-by-step process diya gaya hai. Return ka option order milne ke 6–10 din tak hi rehta hai; uske baad return button apne aap hat jaata hai.
Order track karne ka pura tareeka yahan diya hai: https://shiworaarts.in/how-to-track-your-order/ — bas link kholiye aur diye gaye steps follow kijiye.
Humse baat karne ke liye Contact Us page use karein: https://shiworaarts.in/contact-us/ . Aap direct bhi sampark kar sakti hain — Email: shiwangivats@gmail.com, WhatsApp: 8989006839.
Koi baat nahi! Is page par jaakar apna registered email daalein, reset link mil jaayega: https://shiworaarts.in/my-account/lost-password/
Return tabhi accept hota hai jab product order se alag, galat ya damaged ho. Poori conditions yahan padhein: https://shiworaarts.in/refund_returns/ . Yaad rahe — return order milne ke 6–10 din ke andar hi ho sakta hai.
Screen ke side wale bell icon par click karein → “Subscribe” → apna email daalein. Iske baad jab bhi koi naya product ya offer aayega, aapko sabse pehle email par notification mil jaayega. (Account banaye bina bhi subscribe kar sakti hain.)
Product page par “Customize / Custom Request” par click karein aur details bharein — colour, size aur kya changes chahiye. Order place karne ke baad founder use review karti hain: agar customization possible hua to product bana diya jaata hai, aur agar possible na ho to aapka poora paisa wapas (full refund) kar diya jaata hai.
Jo colour chahiye wo clearly likhein (jaise “Matte Black” ya “Royal Blue”). Agar product alag-alag parts mein banta hai (jaise flower + band), to behtar hai aap har part ka colour alag-alag batayein. Agar ek hi overall colour chahiye, to sirf general colour likh dena bhi theek hai.
Do tareeke hain — (1) Size box mein Length × Width × Height (L × B × H) ke numbers bhar dein, ya (2) apni marzi ka size words mein describe kar dein, ho sake to kisi reference (photo ya example) ke saath. Jitni clear detail dengi, product utna hi accurate banega.
Product page par “Write a review” par click karein. Aap star rating de sakti hain, apna comment likh sakti hain, aur saath mein photo bhi attach kar sakti hain.
Ye distance par depend karta hai — usually 4–7 din mein product aap tak pahunch jaata hai.
Generally 1–2 din, par ye product aur quantity par bhi depend karta hai. Order place karne ke baad behtar hoga ek baar confirm kar lein — Email: shiwangivats@gmail.com ya WhatsApp: 8989006839 par.