How to Return
a Product

A simple step-by-step walkthrough to raise a return request from your account, ship the item back, and track your refund — all in a few minutes.

17 days

Window to request a return after your order

2 edits

You can edit your request up to two times

Paid only

Returns apply to orders with confirmed payment

The Return Process

Follow these steps inside My Account on the Shiwora Arts website.

Open your Orders

Log in and go to My Account → Orders. Find the order containing the item you want to return. Returns are available only for orders whose payment is confirmed, so an order still marked “Pending payment” will not show the button.

Click “Return Now”

Press the Return Now button next to the order. This opens the return form. The button stays available for 17 days after the order is placed — after that it disappears.

Choose the product & reason

Select which product from the order you’re returning, then pick a reason:

Damage Totally Different Product Different Colour

Add a short message describing the issue so our team understands quickly.

Add the product video link (required)

A short video of the product is compulsory — it helps us verify the issue and approve your refund faster. Upload it to Google Drive and paste the share link.

How to get the Google Drive link

Upload your product video to Google Drive.
Click the Share button on the video.
Change access from “Restricted” to “Anyone with the link”.
Click Copy link and paste it into the form.

Attach a photo & check the amount

Adding a product image is optional (JPG or PNG, under 10 MB). The Return Amount fills in automatically — it’s the product’s price without shipping or other charges.

Submit — see your refund & return address

Hit Submit return request. You’ll instantly see your refundable amount and the address to ship the product back to.

Return addressThe return shipping address is shown to you right after you submit your request, and stays visible on your My Returns page. Pack the item safely and write that address clearly on the parcel.

Ship it back, then add tracking

After you courier the product, come back and edit your request to add the Tracking Number and Courier Service Name. You can edit the request up to 2 times, after which the edit button is removed.

Track status in “My Returns”

Open My Account → My Returns any time to see every request and its current status. Once our team reviews it, the status and a note from the store will appear here.

Good to Know

Only paid ordersThe return button appears only when your payment is confirmed — not for orders marked “Pending payment”.

17-day windowYou can raise a return within 17 days of placing the order. After that, the button is hidden.

Edit twiceMade a mistake or need to add tracking later? Edit your request up to 2 times.

Refund amountYou’re refunded the product price only — shipping and other charges are not included.

That’s it — you’re done! ✨

Raise your request, ship the item to the address above, and watch the status update in My Returns. Our team takes it from there.

Questions? WhatsApp / call us at +91 8989006839.

Go to My Account